Frequently Asked Questions

Currently, we only ship within Canada

At this time, all orders are online only

Pay securely and discreetly with e-Transfer.

Residents of Canada that are ages 19+ can purchase products from our website

All orders are shipped discreetly & securely through Xpresspost™ Shipping via Canada Post 

Due to how our fulfillment system is set up, we can not add or remove items from your order after you’ve paid

If you would like to add more products, please place a new order

Free shipping on orders $120+

Otherwise $15 flat rate

Due to how our fulfillment system is setup, we do not accept exchanges.

If product is damaged or poor quality, customer sends photos

(photos required, promo code issued) info@smokemates.net

 

Creating an account requires government ID (19+)

Leave a review at: reviews@smokemates.net

Account creation must require government ID upload for age verification (19+)